In short, select+ wraps up our professional services offerings. Basically, it is the extra value we add to all our products. Developed over many years in conjunction with our partners and customers at every level, our sales/support/dev teams are committed to improving your business efficiency and productivity, ensuring a fast return on any investment. At Selectec we offer a number of excellent products but it’s our select+ services that bring them together.
select+ can range from testing a swipe card for you and recommending a USB card reader to providing help on a large tender for a potential client. More often than not it involves building a connector into a 3rd party cloud-based billing system or providing a fully certified nationwide installation service and training courses to keep your staff up to date with the latest features.
We believe it’s good to talk and encourage our partners to get us involved any time they wish. To make sure everything goes as smoothly as possible we can provide assistance in the three key areas.
We train the hell out of our channel. Be it at their premises or onsite with them at a customer the learning never ends. As our sales team is eager to tell us – every day is a school day. Building product knowledge and confidence play an important role when creating an engaged channel partner.
Two heads are better than one, and it is far easier to set expectations before, remember, we only get one shot at a first impression. If a solution is not working as intended “out of the box” or after a POC phase, then it can leave a negative impression on the end users mind, and it can be tough to win that confidence back.
Having helped plan the integration we are more than happy to get involved on the ground as well. Be it clicking all the buttons and providing end user training or simply lending a helping hand on a clustered 400 device embedded roll out.
We all know PaperCut is a powerful cost recovery tool, but, if you need something beyond the scope of PaperCut’s inbuilt filters and restrictions we can leverage Advanced Scripting and design and build a custom script for you based on your specification.
Due to the diverse nature of businesses and education authorities, even our highly configurable off-the-shelf software will sometimes need a helping hand to meet the requirements of every client. selectec can specify and develop software in a controlled environment to provide bespoke solutions to match customers requirements and exceed expectations.
Our developers are intelligent, creative people. They don’t need a highly detailed specification from a PM and a UX designer in order to build great software. They can write code and verify its integrity. Most of all, they love talking to people about the problems they are facing and how they can help turn it around. Learn how our in-house development team can spec, build, test, implement and support a bespoke integration for you and your client.