With deep roots in the copier industry for over 30 years, we have adapted to the times and made the move into managed print, document workflow and web technology sectors. This allows us to offer what we believe to be excellent consulting services to our channel partners.
We like to think that these many years have provided an incredible learning experience and are happy to make our expertise available to our partners as and when required. We use our knowledge in streamlining technology to help you work smarter as an organisation and to ensure your customer sees measurable and sustainable results. We apply our expertise and extensive knowledge of the market to allow your organisation to achieve additional opportunities, benefits and revenues.
Our services range from simply testing a client’s card and recommending a suitable reader all the way to help with full implementation planning. We can also provide assistance with tenders and other documentation to get you considered for an opportunity. We encourage our partners to involve us early in the tender process so we can make sure the end client gets the correct information (this often saves trouble down the road).
Internally we crowd-source the tender replies, so everyone gets involved and this leads to greater understanding across our teams and to better answers for you. The goal of the pre-sales process is to provide absolute clarity to you and your customer about the potential solution.
Something missing? A bespoke development service allows us to create a solution tailor-made for your customer. Talk to our pre-sales team early to see how we can connect client systems.
We can offer an extra pair of hands for large or complex installs, offering on-demand additional expertise when needed, whether for a new install or advice on improving existing solutions and processes. The intention is to reduce costs, secure documents, help people work smarter and continually keep client expectations managed.
We offer technical support through numerous different channels including telephone, email and remote sessions. Our response time is regularly monitored and benchmarked against other companies and strict SLAs enable us to keep reseller satisfaction high. Expect action within hours with our industry-leading dedicated customer service software & support ticket systems.