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PaperCut Integrated Scanning for Office 365


How to take advantage of PaperCut Integrated Scanning for Office 365

 

Since PaperCut introduced Integrated Scanning we have seen an uptake in scanning questions coming our way. The most popular of the questions is around “PaperCut’s Integrated Scanning for Office 365” as below:

“Our customer is using Office 365 and Integrated Scanning. They have created an Office 365 account for PaperCut but when sending a scan via email the scan never arrives.

Looking in the logs we see the following error:

Error – Delivering scan images to user Mr Anderson failed with the error: Failed messages: com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.60 SMTP; Client does not have permissions to send as this sender . See more details in the server log.”

 

With Office 365 the SMTP username and password must match the user that is logging into the device. As the user logging into the device will change the SMTP server has to be configured differently if Office 365 is in use.

Microsoft has some options for setting up MFD devices to alleviate this issue here.

 

Our support team also made the following over lunch and a cuppa.

 

If you require assistance with PaperCut Integrated Scanning for Office 365, get in touch with the support team

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We have worked with Selectec for over 5 years. With their support we have been able to satisfy our direct and indirect clients with an extremely quick turnaround time in the supply of software. Their customer service is outstanding. The personal touch they offer, their flexibility and quick reaction time, comforts us in knowing that if things were to go wrong, the support is always there.

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